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Device Still Showing on my Account
CHBurt
Member

I called Customer Service and had a line and device removed from my account a couple of weeks ago.  I'm going from 4 lines to 3.  

Why are the line and device showing up on my next bill?

I wanted the line and device removed from my account, I took steps to make that happen.  Customer service confirmed the line/device had been removed.  

How long does it take to have the device/line disappear from my bill?

I plan to upgrade my phone, but I will not do it until this question is resolved.

Thanks.

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Re: Device Still Showing on my Account
vzw_customer_support
Customer Support

We would be happy to look into this for you. Please send us a Private Note.

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Re: Device Still Showing on my Account
Tigerstep
Sr. Member

When you request a disconnect, you get a notification. If you didn't, the rep didn't put in the request.

Disconnects pend to the last day of your cycle before they drop off.

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