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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Device Trade In Cancelled?

I traded in a watch last month for a new one on the promotional offer for $180 off. I received an email today that they never received my device and I will not receive my credit. I checked the tracking number and the watch got there on 9/20/22. Please explain why you have the watch by are now refusing the credit? If you don't have it where is it? And if you're not going to credit it me, then I want my watch back