Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Device Trade in Promo iPhone XR $440 towards iPhone 12 Pro Max

I am very frustrated with my experience with Verizon. I am a military customer and have been treated very wrongly with my upgrades to the iPhone 12 Pro Max on several lines. When I went to preorder on November 13 my orders were canceled and not fulfilled (the first I canceled due to an incorrect bogo promo) I then replaced and these were subsequently canceled about 4 times. I then needed to go to the store and my upgrade fees were doubled to $40 per line from the $20 from when I was making my online orders. I also now have a problem with a trade in promotion where I am not receiving $440 in trade in credit as promised on my main line. All of this headache is wanting me to return and cancel my service and move back to ATT. Can anyone here help me resolve these issues? I have spent hours on the phone trying to fix this and keep getting told "It is getting looked at" and never get a resolution.

Re: Device Trade in Promo iPhone XR $440 towards iPhone 12 Pro Max
Customer Support

hackintoshihope, we understand that you had a difficult experience with your orders recently and we are more than happy to help check on this with you. So we can help, please send us a Private Note.