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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Device dollars to double Verizon Dollars with Verizon VISA approval

I signed up for the Verizon VISA under a promotion earlier this year, where if you applied for a Verizon VISA card and were approved instantly, your then current device dollars would be transferred to Verizon Dollars and doubled. I had $60 in device dollars. So, I should have gotten $120 in Verizon Dollars, since I applied for the account and was instantly approved. $60 Verizon Dollars instantly upon Verizon VISA account opening, and another $60 Verizon Dollars in 2-3 card statement cycles. Neither of these have happened. I have been earning Verizon Dollars through my purchases just fine, but not my original device dollars~Verizon Dollars, nor the bonus Verizon Dollars that were promised. Anyone else have this issue? Who did you speak/chat with to resolve this?

Re: Device dollars to double Verizon Dollars with Verizon VISA approval
Customer Support

It is important to our team that you are taken care of in redeeming your rewards. We suggest reaching out to Verizon Up costumer service, at 866-895-5579 from 8:00AM to 8:00PM ET. Send us a Private Message, if you have any remaining questions in the meantime.