I signed up for the Verizon VISA under a promotion earlier this year, where if you applied for a Verizon VISA card and were approved instantly, your then current device dollars would be transferred to Verizon Dollars and doubled. I had $60 in device dollars. So, I should have gotten $120 in Verizon Dollars, since I applied for the account and was instantly approved. $60 Verizon Dollars instantly upon Verizon VISA account opening, and another $60 Verizon Dollars in 2-3 card statement cycles. Neither of these have happened. I have been earning Verizon Dollars through my purchases just fine, but not my original device dollars~Verizon Dollars, nor the bonus Verizon Dollars that were promised. Anyone else have this issue? Who did you speak/chat with to resolve this?
It is important to our team that you are taken care of in redeeming your rewards. We suggest reaching out to Verizon Up costumer service, at 866-895-5579 from 8:00AM to 8:00PM ET. Send us a Private Message, if you have any remaining questions in the meantime.