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Device dollars
jfiedler
Member

I purchased a new phone for full retail around the end of April. The customer service rep in the store never used my device dollars that I accumulated. He said it would be done and credited to my account. Now over 3 months later nothing has been credited to my account. I called Verizon Up customer service and was told I had 30 days to have it credited to my account which has past. I have no need for a new phone and wish the rep who sold me the phone applied them like he was supposed to. I pretty much know what is going to happen, just felt like I should say something here.

 

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Re: Device dollars
vzw_customer_support
Customer Support

jfiedler, we also want you to get the promotion you deserve. I have sent you a Private Note to discuss this further. 

 

ChristineK_VZW

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Re: Device dollars
jfiedler
Member

Joshua Fiedler it was and authorized Verizon store in Olney md

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