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Device mix up?
AFrost24
Member

I had an iPad on my account previously, it was added in 2018. This device had been paid off completely. I just added an Apple Watch 7series, and it shows as eligible for an upgrade and my iPad now shows a balance of $473.57. Can I switch these? I wanted to remove the iPad in the first place and now it’s saying I have to pay this balance which should actually be going towards the watch. 

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Re: Device mix up?
vzw_customer_support
Customer Support

We know it's important to make sure your account is taken care of. We are here to help, AFrost24. Please send us a Private Note. *Rebecca

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