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Device promo credits

We needed to transfer my daughters device to her dad’s Verizon (divorced but try to split our bills for the kids) account and I was told today that she will lose her device credit if we move her to another account! We paid for her old phone and traded that phone in on her current phone so it doesn’t make sense to me that her device credit would not transfer with her phone line! It’s infuriating to think that we’ve already paid for one phone and instead of selling her old phone for cash, we traded it in to get a $13/month credit. Now, we’re losing that credit and it’s like we didn’t even pay for her old phone! Anyone had any luck getting the device credit to transfer with the phone? I know $13/ month doesn’t sound like a lot, and it’s certainly not a great deal of $ for Verizon, but it makes a HUGE difference ($312) when you look at overall costs for the next 2 years!