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Device promotional credit removed?
Greybird333
Member

We just purchased new phones a few months ago with 24-month deals.  Today I got an email, below.

What on earth does that even mean?  It gives zero detail, just saying that one device was disqualified without any explanation whatsoever.  Checking my bill doesn't tell me anything either.

 
 
Update on your promotional credit.
 
 
 
Your device promotional credit has been removed from your account because at least one of the eligibility criteria was not met.

Since some things may look a little different on your next bill, please review your billing details and get important information online.
 
View my next bill summary 
 

 

 
 
 
   
   
 
 
 
 
Promotions and Discounts
 
 
Offer Description:DEVICE PROMOTIONAL CREDIT
 
Disqualified mobile number(s):(XXX) XXX - XXXX
 
 
 
   
   
   
   
 
Thanks for choosing Verizon.
 
 
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Re: Device promotional credit removed?
Greybird333
Member
The only changes I show are 'Device Promo Get', which went up by the exact amount my bill went up.
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Re: Device promotional credit removed?
Ann154
Expert
Expert

What was the original promotional credit for? Trade-in? New line? Did you pay the device payment balance early? 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Device promotional credit removed?
vzw_customer_support
Customer Support

Greybird333-

I know how disheartening losing a promotion can be. We would be more than happy to help. Please send us a message on Facebook or Twitter @VZWSupport for further assistance.

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Re: Device promotional credit removed?
Tigerstep
Sr. Member

We can't help answer that with just as limited information given to us.

Common disqualifiers are device is paid off early or a plan change.

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