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Did not get promotion i was promised

So back in Nov 2021, I added two lines with the help of Verizon rep.  The rep confirmed i would get promotion which was to get "iPhone mini 64GB on Us" with adding new line.  After I added the line I also confirmed with the rep who said i will get it within 1-2 billing cycle.  Since I was concerned, I also got confirmation from the rep's manager that i will start to receive my credit in each month billing cycle.  

I have the chat saved confirming the REP and MANAGER both that I will receive my phone credit in 1-2 billing cycle.  So finally after 2 billing cycle, I contacted them since I did not receive it, and now they are saying that I would have to upgrade my plan to get it.  

The help support disconnected me twice and took 3 hours to come back with that answer, and here I get no solution.  


Re: Did not get promotion i was promised
Customer Support

ronak2040, thank you for reaching out to us and we are sorry to hear about your promotional concern. Making sure you receive accurate information is always important. Allow us the opportunity to review the details. We have sent you a Private Message. Can you please respond to that message? Thank you.  -Sylvia