When I was adding two new lines five months ago I was promised a "rebate," most likely in the form of a gift card. It's been five months since I started with the new plan and no rebate or gift card in sight. I called today and talked to a customer service representative and they explained that I should have activated the "rebate" 30 days after I started the service and since this didn't happen that there is no more rebate. They also said that I would have received a notification/reminder about this through my Verizon app or as a message which of course has nothing to do with reality because I haven't received either. Way to go Verizon!