So it seems, after a lot of calls and chats with customer service I cannot get any discounts applied. Over the course of three days it has become quite difficult for customer support to understand me. Initially, I have tried getting my military discount applied through ID.me on my own. However, I receive a confirmation email that it has been applied but it actually isn't. This occurred about 4 months ago I tried several times throughout the 4 months but saw no resolution. Furthermore, I sought assistance from customer service only to be let down. As I expressed the issues I experienced through tech support in chat. Tech Support took a look at my account and told me that my discount was already applied and I was paying for a 90$ plan when it clearly says on my account I am paying for an 80$ plan and that's what I signed up for. Additionally, they have attempted to say that with my auto pay discount and military discount my plan should come out to be 82$. Why would someone be adamant in even telling a customer that? To put it blatantly, that math makes no sense even when taxes are involved. If someone in management see's this my advice is to ensure there is a Standard of Operations and Procedures available because I believe a good amount of Verizon's employee's lack the training to service customers. I am in disbelief that this is happening to me on Veteran's day of all day's....
These day, it's vital to get the most savings, and your military discount is no exception. I also want to extend my appreciation for your service. Let's work together and make sure you're able to get this attached as quickly as possible.
The best path to take will be reaching out to my peers in the validation team (http://spr.ly/6606MILIo). The link will provide multiple options for contacting them (phone, chat, email). This way, you'll get right to the source and the discount can be updated ASAP.