Why is the credit card Verizon has for my monthly billing being charged $21.50 for a "Verizon Digital Chat"? It was charged about the time I used the chat function to ask questions about a promotion price on a new phone.
mboles, we never want you to pay more than you should be. May I have you clarify what has happened? Were you charged twice for the amount of $71.92? Or do you have charges that are on that bill that you do not understand? Did you reach out to our customer support team about it yet?
I have a $104.02 VERIZON*Digital chat e charge on my account. I spoke with a Verizon representative over the phone yesterday to inquire about a phone delivery but I did not make a purchase. Is this a common error? How can I resolve this?
We definitely want to take a look at this charge, as there should not be any charges for contacting us. Please send us a private message so we can continue.