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Correct Answer!
Digital Chat Charge
smink100
Member
‎04-21-2022 05:51 AM

 

I'm having an issue with a charge from VERIZON*DIGITAL CHAT E 800-922-0204 FL.  I even have an email saying this will be refunded, but it's never been refunded or credited to my account.  Monthly calls to Verizon get me the same "I'll put in a ticket and it will take 7 business days to resolve."  Then it's silence until I call again next month.  Is there any hope of getting help here?

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Correct Answer!
Re: Digital Chat Charge
vzw_customer_support
Customer Support
‎04-23-2022 06:01 AM

Smink100, thank you so much for reaching out. I'm sorry to learn that you are not getting a resolution to your concern. I want to make sure that we get this solved for you. I am sending you a Private Note. Please respond to that message. Thank you. 

-Kevin

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Correct Answer!
Re: Digital Chat Charge
smink100
Member
‎04-29-2022 08:35 AM

No, this has not been resolved.  Issues has been lingering with since Nov 2021.  Can you help?

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