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Disney Bundle Access
pooh1838
Member

I have spent hours trying to resolve.  I upgraded a line to Play More Unlimited and am eligible for the free Disney Bundle.  All attempts to gain access to this have been unsuccessful.  Every time I attempt to follow instructions, i.e.: go under account menu, add ons, entertainment, etc., I receive the following message "WE ENCOUNTERED AN ERROR WHILE PROCESSING YOUR REQUEST.  PLEASE TRY AGAIN LATER".  Time spent on the phone with Verizon has been frustrating.  The individual is apparently reading from a script and just keeps telling me the same information I read on line and do not seem to believe the issue I am having.  I was told that it was raised to a higher level and I would have an answer by 24 Oct but I received a message that my inquiry was resolved.  I am still unable to access my account to activate the Disney Bundle.  In researching online I found problems with this same issue going back TWO YEARS.  Apparently some people are able to resolve by deleting their 500g Verizon Cloud but I get the same error message above when attempting to do this.  PLEASE RESOLVE.

 
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Re: Disney Bundle Access
vzw_customer_support
Customer Support

We are here to help with any pending concerns regarding the Disney+ Bundle. Allow us to gather more information to be on the same page. When adding the Disney+ Bundle to the account, are you using the My Verizon app or are you doing this through a web browser?

~Vic

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Re: Disney Bundle Access
pooh1838
Member

I have tried everything, the Verizon app, going to verizon from Google Chrome, on my phone, a laptop, my husband's phone but every time I get the same error message.

 

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Re: Disney Bundle Access
Ell03
Member

Me too!  It is SOOO frustrating!  Nobody seems to have any idea how to remedy the situation either!  Who are these people who work for Verizon?  No resolution to the problem!

 

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Re: Disney Bundle Access
vzw_customer_support
Customer Support

pooh1838, thank you for confirming this information. Let's continue to review. Are you attempting to add this subscription while signing into the My Verizon account with the qualifying phone number? Are you able to see if the Disney+ subscription has already been accepted in your Add-ons https://vz.to/2YKwAIr?  -Sylvia

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Re: Disney Bundle Access
pooh1838
Member

I do not know what "accepted" means. I see that I am enrolled but I was told I have to activate the bundle.   I have fo)owed all the instructions but I am unable to activate the add on because of the error message. 

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Re: Disney Bundle Access
vzw_customer_support
Customer Support

We assure we are here to help, and we are not giving up! "There is no failure, except in no longer trying!" Where exactly do you see the option, "accepted"? Are you attempting via the app or desktop? 

~Rachel

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Re: Disney Bundle Access
pooh1838
Member

Please read the entire thread before responding so I don't have to continue to answer the same questions.  I did not see the word "accepted" .  It was in the last response from your customer service rep.   As I have mentioned before I have tried the app and the web site on my phone, my tablet and my laptop.  

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Re: Disney Bundle Access
pooh1838
Member

I am finally able to activate the Disney bundle.   I have no idea what was done to allow me to do is.   It might be helpful for Verizon to post how they fixed my problem so others can see how it was done.  

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