Disney+ Bundle Issue

[Candycane79]

I have 5 lines that have the Disney+ bundle. All lines have activated the bundle. However, the only person that was able to access any of the apps was my husband who already had existing accounts with them. I was required to sign-up through Hulu and was charged for the bundle. I was told by a Verizon agent that this would be refunded. However, it has not been. Does every line require us to each sign up for our own accounts on each of these apps and are we required to be double billed for this service through both Hulu and Verizon? This doesn't seem right. When I chat with anyone regarding this their answers are just as vague as the FAQ's and not helpful.

[Candycane79 · Accepted solution]

Update hoping this will help someone else. My husband was advised that if we upgraded all 5 of our lines to the Unlimited plan we would receive the Disney+ bundle for free on each of those accounts. Well after activating the bundles we all went to access the apps and everyone except my husband was required to put in credit card information to purchase through Disney+ or Hulu. After chatting with Verizon support they said that wasn't a problem go ahead and pay and then the charges would be refunded. Well you I am sure you can guess what happened next. No money was refunded. This time I reached out to Hulu where I finally got some answers. Apparently only 1 phone line receives the free service. Even if your other lines are eligible. I found this hard to believe as this is not what we were told, however, Hulu was the only support that was giving me any real information about the promo. So I started a Verizon chat yet again. Explained the situation to the rep. who also found it strange that each line was requiring payments for Disney and Hulu. After a hold the agent came back and told me. Exactly what Hulu did. Only one account gets it for free. So it seems Verizon is forcing people to up there plans for access you are not receiving. Yes we know we can create profiles under the one account. But that is not what we were offered nor what we were looking for. Hopefully, this will help some one and keep them from getting unnecessary upgrades forced on them.

[vzw_customer_support]

Candycane79, we always want to make sure that your Disney+ bundle is in order. So we can help, please send us a Private Note. JoseL_VZW

[vzw_customer_support]

We want you to get all of the promotions you qualify for. We'd like to get this all sorted out. Let's get to the bottom of this. Please send us a Private Note for assistance.