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Disney+ Could not Unsubscribe

Last month I attempted to unsubscribe Disney+ but there was no way of doing it on this site.  I went into chat and the people there could not do it either.  They finally told me they unsubscribed me.  I took a screen shot of them telling me this.  Well, my bill came and I am being charged $6.99 for a service I should have been unsubscribed from.

I went in today and Verizon fixed their web site and I could unsubscribe.  I shouldn't be charged in the current bill.