I tried going on my disney+ account today and it stated that my free year got cancelled. I checked on my add-ons and it is not showing up for some reason. I still have until November until the offer expires. Has anyone else had this problem? I do have unlimited on all my lines.
We want to make sure you can enjoy all the services and features on your account. We will get to the bottom of this. Did you make any changes to your plan that include this feature? If so, your promotion will expire since you are getting the service included? Did anything else change?