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Correct Answer!
Disney bundle
wingclip
Member
‎07-06-2021 08:19 PM

disney.PNGNeed help getting my disney bundle to work. I have already been on the phone for hours with Verizon and Disney.

Verizon app shows Disney bundle is active, but when logging into Disney, it shows I need to pay.

ID # shows this account is set up for Disney + only.

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Correct Answer!
Re: Disney bundle
wingclip
Member
‎07-06-2021 08:29 PM

Here's what shows on verizon app.verizon.PNG

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Correct Answer!
Re: Disney bundle
vzw_customer_support
Customer Support
‎07-08-2021 08:46 PM

We would be happy to assist you with this process. When you say the ID only shows you connected to Disney Plus, can you please elaborate? Are you referring to your reference number listed in your My Verizon account?

 

VZW_RobertH

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