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Disney plus is not avilable in add ons

I moved my number to unlimited, and the agent told me that i would receive an email for Disney plus in an hour, but it more then 48 hours i did not receive the email, and the option is not available under ADD Ons.

Any help is very much appriciated. 

Re: Disney plus is not avilable in add ons
Customer Support

We certainly want you to take advantage of your Disney+ subscription and I'm here to help. Lets look into this. I will be sending you a Private Message momentarily.    AyaniB_VZW