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Disney plus not showing up on add ons at all.
Ninareya
Member

I know we are eligible with unlimited plans but the app is not showing when try to add on to the verzion account. Clearly we are not the only ones going through this. There is a bug, be it an accidental bug or a purposely made bug there is one. Hopefully it is fixed before the limited time offer is over. 

Re: Disney plus not showing up on add ons at all.
vzw_customer_support
Customer Support

Sorry to hear that you are unable to see the Disney+ add-on. We are here to help. A Private Note is being sent to assist you further. BrittanyC_VZW

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Re: Disney plus not showing up on add ons at all.
cjdorhout
Member

I'm getting this exact same thing. No Disney + under the add on items and i have an unlimited plan.

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Re: Disney plus not showing up on add ons at all.
785-215-9529
Member

same problem. been waiting for a call back for 3 hours. called back again this time put on speaker phone and waited 45 minutes said they would transfer me to disney support but just disconnected.

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Re: Disney plus not showing up on add ons at all.
vzw_customer_support
Customer Support

We’re all excited about the Disney+ partnership, and we want you to take full advantage of the promotion. If the Disney+ option is not available, please review that your plan is eligible, and you sign in to My Verizon under the account owner or Account Manager profile. Please refer to the link below. Keep us posted:

https://www.verizonwireless.com/support/disney-faqs/

MariaV_VZW

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Re: Disney plus not showing up on add ons at all.
vzw_customer_support
Customer Support

We want you to start enjoying your free year of Disney+ right away. Open the following link to confirm you qualify and followed these steps: https://m.vzw.com/m/Disneyplus Also, only one person on the account is eligible to add it. Let us know if this works for you. DoloresK_VZW

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Re: Disney plus not showing up on add ons at all.
lk-ayala
Member

that link leads to an "Error 404 -- Not Found" page. Same thing happens when I click the "get Disney+" tab and I have unlimited data package 

Screen Shot 2020-03-28 at 6.18.31 PM.png

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Re: Disney plus not showing up on add ons at all.
Dino1010
Member

Same problem 

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Re: Disney plus not showing up on add ons at all.
vzw_customer_support
Customer Support

lk-ayala, we want to make sure you take advantage of this awesome promotion. Please check out this following link and go to step #2: https://www.verizonwireless.com/support/disney-faqs/#signup-app 

 

Please keep us posted, and let us know if these steps helped. 

 

IvoneA_VZW

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Re: Disney plus not showing up on add ons at all.
vzw_customer_support
Customer Support

We are sorry to hear that you are having this experience. We are here to help. A Private Note will follow, so we can look further into this. BrittanyC_VZW

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