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Disney+
Schreiber1
Member

Our Free Disney+ account was hacked.  Disney told us to cancel it but not sure if we will keep the movies we purchased.  Any help would be appreciated 

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Re: Disney+
vzw_customer_support
Customer Support

Oh no! That isn't the Magic of Disney working at all! Sorry for the trouble. Our team here at Verizon would be able to make sure your subscription part with us is working. For specific concerns regarding your actual Disney + account, you will want to reach out to them for support. 

 

ErinW_VZW

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Re: Disney+
Schreiber1
Member

We did reach out to them and they said to reach out to you. When we log out of the hacked email that auto fills and log in with our original one it says we have to purchase Disney. Can Verizon help with the free end of it

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Re: Disney+
vzw_customer_support
Customer Support

Sorry for the confusion here, so you are saying that you no longer have the subscription that was listed as free when you try to log into your Disney + account?

 

ErinW_VZW

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Re: Disney+
Schreiber1
Member

Correct. 

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Re: Disney+
vzw_customer_support
Customer Support

We do apologize as any issues with the email address for the Disney+ account being hacked, it would be necessary to reach out to Disney+ directly, as the promotion does not change on our end.

 

AlfredoL_VZW

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