Do More Unlimited cost misled

[JohnDink]

Switched service back to Verizon because I really wanted the LG V60 phone.  The Verizon web site and the in store sales person stated the Do More Unlimited plan for one line would cost me $80.   My bill and the customer service rep now tell me the cost is $90 not $80.  I was certainly misled about the cost.  

[acraftylady2]

Did you set up autopsy for the discount?

https://www.verizon.com/support/auto-pay-faqs/

[Ann154 · Accepted solution]

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@acraftylady2 wrote:

Did you set up autopsy for the discount?

https://www.verizon.com/support/auto-pay-faqs/

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For clarification, that would be Autopay (with a checking account, debit card, or Verizon credit card) and paperless billing in order to qualify for the $10 monthly discount. 

[Doggo]

The prices are freely available online. It even states that the prices listed include a $10 autopay discount factored in. If you aren't doing autopay, you factor in an extra $10. 

[JohnDink]

Aha!  I did not understand at the time that the listed $80 price included my autopay discount which I have set up.  I thought the $80 price was before the discount.  I apologize for my misundertanding and thank you for setting me straight.

[vzw_customer_support]

Rest assured, it is our intention to help resolve your concerns. How many lines do you have on your account?