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Does Verizon offer a hardship program?
Lanaboots15
Member

Hi everyone,

I have recently become unemployed and I'm having a hard time making ends meet. I was wondering is there a hardship program so I can get my balance current?

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Re: Lost employment
vzw_customer_support
Customer Support

Ellana, I know these are hard times, but you will bounce back. Let's see what we can do. I do not personally know of any programs, however you do have options to help you save. As a Verizon customer you can still set up payment arrangements. This will help avoid interruptions of your service. I have provide additional information in the link: http://vz.to/1qz39s5


I also recommend looking at your plan options to save money:  http://vz.to/1J18yAx



RalphT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Lost employment
Weth
Sr. Leader

I recommend reaching out to our Customer Financial Services Team at (Toll Free) 866-266-1445 for possible payment arrangements. They may be able to make some suggestions regarding your remaining balance as well. Their hours of operation are as follows: Monday – Friday 7AM – 9PM ET, Saturdays 8AM – 5PM ET and Closed on Sundays.

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Re: Lost employment
vzw_customer_support
Customer Support

Ellana, I know these are hard times, but you will bounce back. Let's see what we can do. I do not personally know of any programs, however you do have options to help you save. As a Verizon customer you can still set up payment arrangements. This will help avoid interruptions of your service. I have provide additional information in the link: http://vz.to/1qz39s5


I also recommend looking at your plan options to save money:  http://vz.to/1J18yAx



RalphT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Lost employment
katwash
Member

Is there an email address to send a letter to them? 

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