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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Does this Kafkaesque Hellscape called Verizon get any better?

I just switched over from AT&T and I have to say, this has been the absolute worst customer experience I've ever been forced to endure, and I'm still not at a point where I can even send text messages.  Should I cut my losses, lower my blood pressure and go back to AT&T?  I was frustrated with them, but at least their systems function, and their support doesn't ghost you in the middle of troubleshooting.

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Re: Does this Kafkaesque Hellscape called Verizon get any better?
Customer Support

That is definitely not the experience we want you to have with us. One of our main goals is to provide you with reliable service and a great experience. We are concerned to learn you are experiencing issues, and would like to help. Please check the Private Note we will be sending you.