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Double Charge for new phone
CCMAN
Member

I bought an Iphone 12 min from your website.  I had to pay 383.20 edge upgrade charge to pay off the phone i traded in.   The receipt is in my documents online.   It’s on the 11/14 equipment purchase receipt in my online file.  I paid with paypal and have receipt from paypal.  You are trying to charge me the 383.20 again in my december bill. I spent an hour on the phone with your customer service, he saud it would be fixed.   Now i received a message that says you can’t remove the charge. Why?  I’m not paying it twice.  

Re: Double Charge for new phone
vzw_customer_support
Customer Support

CCMAN, we are eager to work with you on this. We are sending you a Private Note now, to continue. CourtneyM_VZW

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Re: Double Charge for new phone
CCMAN
Member

I called and customer service finally gave me a credit back.  

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Re: Double Charge for new phone
vzw_customer_support
Customer Support

CCMAN, 

 

I'm so glad to hear that you were able to get your concerns resolved when you reached out! We are also here to help, and we would be happy to assist if you have any additional questions or concerns. 

 

Thanks, 

MichelleH_VZW 

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