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Double Charge for new phone

I bought a phone from Apple and when the employee tried to bill it through verizon he said it didnt end up working. We ended up paying for the phone at Apple. What I Later found out is that the transaction went through and now I am being charged for 2 phones. Also getting charged for 2 upgrade fees (that does not make any sense). When I spoke to a representative they said it's not their problem and I will need to sort it out myself. Definitely not going to be easy to figure this out!

Re: Double Charge for new phone
Sr. Member

Wow sounds like even apple can't get things right.  I would be complaining to them since it was their mistake.