Dropped Calls

[AMANDACODY09]

I am a new customer to Verizon. I will admit I am becoming very disappointed in my decision to switch services. So many dropped calls and app issues. Is there anything that can be done?

[Weth]

What phone?   Do you have HD voice turned on?  Do you have wifi calling turned on?  Where is this happening -- indoors?, same spot?

[AMANDACODY09]

Yes, I have HD voice turned on and I have the WiFi calling on as well. For some reason the WiFi calling isn't working. I have poor service around my house (inside and outside). I have the Samsung Galaxy S7.

[Weth]

Do you ever get in wifi calling mode? Try turning off cellular radio and then connect only to wifi, do you get the VZW Wi-Fi indicator and does calling work?

You can also try turning off HD voice to force the phone to CDMA 1x mode for calling which still tends to be more reliable.