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EBill issues
nthewoods
Member

I have been trying for months to get E Bills from Verizon delivered to my Capital One 360 account but tI keep getting the message

We're sorry, we're unable to add the following eBill

Verizon Wireless  *0001

Your account is already successfully enrolled in the eBill program. Please contact Verizon Wireless for details (1).

Both Verizon and Capital One 360 deny that the issue is on their side.  Has anyone ever had this problem and how was it resolved?

Content modified as required by Verizon Wireless Terms of Service

Labels (1)
Re: EBill issues
vzw_customer_support
Customer Support

Thanks for reaching out to us, nthewoods. It's convenient to receive paperless bills, so I'm happy to help. You mention you're trying to have them delivered to your Capital One account. Could you tell me how you're doing this? Do you already receive paperless bill directly from us?

 

TracyB_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: EBill issues
nthewoods
Member

Hi,

I previously received ebills through the Capital One (Orange 360) bill pay account. That was when only the MiFi was on my account. When I added a cell phone to the account, the bills stopped coming, and the EBill icon went dark, signaling Ebills were not working, but every time I try to sign up for them again, I get the error message that I’m already receiving Ebills and to contact Verizon.

I have received Verizon paperless bills directly to my email so I stopped them thinking that would help but it didn’t/. Now I have lost my $10.00 credit every month and am getting paper bills. This has resulted in underpayments every month because I can’t depend that Verizon will want the same amount every month, its driving me crazy so if you can help I would be very grateful, as I don’t want to worry about more paper and missing the varying amounts every month.

Re: EBill issues
vzw_customer_support
Customer Support

nthewoods


Thank you for those details as we definitely want to help you get your account set up so that you receive the discounts you are eligible for. Here is a link that will provide you with the steps needed to enroll in auto pay/paperless billing http://vz.to/2q7YIVl. Also here is a link that will give you the FAQs on how the paperless billing works and is delivered http://vz.to/2xHnP4l. The reason I am providing those links is that the Capital One (Orange 360) is not a Verizon Wireless function and we do not control that. Could you please provide more detail on how that relates to your Verizon Wireless account. Also, are you able to set up the paperless billing using the link provided?

 

EdwardL_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: EBill issues
Delacombo
Member

I just had to reply to say that they gave the information on how it was related to their Verizon account if you read at least two of the posts.  They said they stopped getting ebills.  Now, I understand that can still be something on Captial One 360's side, but you pretty much stopped helping by rudely saying "how does this have to do with the verizon account".

I obviously am a little frustrated, as it seems it's easier to push things back on your customers than actually try to help.

Re: EBill issues
vzw_customer_support
Customer Support

We'd like to apologize and definitely don't want to see you frustrated, Delacombo. We are always here to help and want to get a better understanding of the situation and what you are trying to do. An eBill is an electronic version of your paper bill. We would not be able to send this anywhere, but it can be viewed online through your My Verizon account. Please tell us more about how your eBill is set up.  

 

DanielleR_VZW

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Re: EBill issues
rjohnson9762
Member

I have the exact issue and was on the phone with Verizon for over an hour and they can't help.  Same message--your account is enrolled in another EBill program.  I have a business account and I want the EBill delivered directly to my Bank of America account and it won't do it.  The VZ customer support was completely useless.

Re: EBill issues
Lifeguard
Member

I have exactly the same problem. The bank is Bank of America. I want my ebills to be paid directly from them through their bill pay system. Verizon phone support was utterly  useless. Please tell me how this is going to be fixed.

Re: EBill issues
vzw_customer_support
Customer Support

We want you to have the service set up as you would like, Lifeguard. In order to better assist, I have a few questions. What specifically is happening or not happening in your case? Are you getting any specific error messages? -ChrisM_VZW

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Re: EBill issues
Lifeguard
Member

No. I am not getting any error messages. BOA seems to think that their ebill interface with Verizon has been successfully set up and they are waiting for you to send them a bill. But you don’t. I get a bill. BOA doesn’t. I spoke to their tech support on Thursday. They said something about setting up paperless billing on your side would stop them from getting a bill by email. Do you know anything about that? Is it something about my profile?

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