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ESH Tech Protect
Seajbee
Member

This charge keeps hitting my credit card. Supposedly insurance for my phone. Asurion is on my Verizon bill. (Another insurance) Why am I being charged twice. I want the direct credit card charge to stop! I've canceled that card, but I don't want any marks on my credit report. Let's resolve this.

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Re: ESH Tech Protect
Snn5
Sr. Leader

Where did you buy your service from?  Verizon sells Asurion, 3rd party authorized retailers for Verizon sell eSecuritel/EHS insurance.  It's possible you signed up for insurance with a 3rd party in their agreement and elected to get Verizon's Asurion after having left the store.

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Re: ESH Tech Protect
vzw_customer_support
Customer Support

Seajbee, we don't want this to be an ongoing issue for you. That insurance is offered by a third party. Have you had a chance to call their customer service department at 855-309-8345 to cancel the subscription?


LasinaH_VZW
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Re: ESH Tech Protect
MADBEU38
Member

I called that number and have just had music playing for 15+ minutes. I need to get this ESH tech support fee off my credit card each month ASAP. I do NOT want the insurance. I opened a new account with Verizon today with a new phone so the phone this insurance is associated with isn't even in service and I am VERY disappointed no one can help me with this on the phone.

Re: ESH Tech Protect
pherson
Leader

Well you either have to keep calling; or call your credit card company and dispute the charge. Nothing Verizon can do.

Re: ESH Tech Protect
Jadimart
Member

I have the same problem. My Amex was being charged monthly. I finally canceled the credit card. What does it take to be able to communicate with Tech Protect? There is no working number. 

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Re: ESH Tech Protect
Jadimart
Member

No matter what time you call tech Protect either day or night, a voice answers and says “thank you for calling Tech Protect. Call back during normal business hours”.  What are their normal business  hours?  Anybody know?

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