EXTREMELY POOR CUSTOMER SERVICE!!!

[ljrothva]

Do realize that one of your live chat agents suggested I file a lawsuit in response to what should have been a relatively simple acct/tech issue?Yes, let me be clear...that was offered by your chat agent, not me, as a solution. See screenshots. Seriously crazy. SMH!!! I wasted 5 hours on this tonight. If this issue can't be resolved easily by speaking to a live human, you will lose a decades-long customer.

 

 

[ljrothva]

I forgot to mention that after agreeing to transfer me to a tech agent, the chat agent stopped responding. That let to multiple new chats where the agents stated they couldn't access previous chats. Really?! How can that be? I spent HOURS repeating myself. I am beyond frustrated!!

[vzw_customer_support]

I can definitely understand your concern with the experience in that chat, ljrothva. That's simple not how things should be handled with any technical issue. Please tell us more about the issue in a Private Message, so we can help resolve this situation properly.

ZakC_VZW