Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Error: Mobile + Home Rewards savings may be affected after pending account changes are made.
mattt22
Member

 dealing with this error for about 2 months while signing up for discount program , multiple tickets, reset login / id , even tech team got involved still no resolution. I am a fios customer for last 5 years and recently transferred 4 tines under this promo from t mobile. every time a call customer service they don't have no details of previous encounter. I have asked to escalate and still no response. not sure this how Verizon Wireless  treat their customers.

0 Likes
Re: Error: Mobile + Home Rewards savings may be affected after pending account changes are made.
vzw_customer_support
Customer Support

@mattt22 ,

We're sorry to hear that you're having so much trouble with a discount. The Mobile + Home Discount would require you to have a qualifying plan with both services, then you would need to sign in with the same My Verizon login for both accounts, as seen here: https://www.verizon.com/support/mobile-home-discounts-faqs/ . What happens when you do that?

-Russell

0 Likes
Re: Error: Mobile + Home Rewards savings may be affected after pending account changes are made.
mattt22
Member

Hi, 

I have met all the requirements of  the  mobile+home rewards program version 2 ,   $10 discount per line and signed and links the account using verizon one id .but when I sign up for the discount following error :  Mobile + Home Rewards savings may be affected after pending account changes are made.


https://www.verizon.com/support/mobile-home-discount-legal/

Can you escalate  to next level , maybe with your technical and IT department to look into what’s going on since your frontline customer service is not able to help after multiple calls and tickets.

thanks

 

0 Likes
Re: Error: Mobile + Home Rewards savings may be affected after pending account changes are made.
vzw_customer_support
Customer Support

I am very sorry for the trouble as we want to see you get the proper discounts. Have you tried separating the Verizon One ID login and trying to register for the Mobile + Home Rewards through the separate Verizon Wireless login?  

-Yale

0 Likes
Re: Error: Mobile + Home Rewards savings may be affected after pending account changes are made.
ugling
Member

Have you solved your issue?I have the same problem. I feel I was tricked for signing up for so many lines without the discount applied 

0 Likes
Re: Error: Mobile + Home Rewards savings may be affected after pending account changes are made.
lxl
Member

I've been getting the same error and been trying to resolve it via the phone, chat, and forum. No one knows what's going on. Everyone sends me the same faq link.

0 Likes
Re: Error: Mobile + Home Rewards savings may be affected after pending account changes are made.
lxl
Member

@Yale - there is no option for me to separate/disable One ID once it's enabled.

0 Likes
Re: Error: Mobile + Home Rewards savings may be affected after pending account changes are made.
vzw_customer_support
Customer Support

 

We are here and we are ready to help! Please Private Message us to proceed! *Jorge

0 Likes
Re: Error: Mobile + Home Rewards savings may be affected after pending account changes are made.
vzw_customer_support
Customer Support

 

There are may factors in the error message you are getting. If you are using your Fios number to log in to your mobile to get the discounts could be letting you know, that it is changing. If you are trying to remove one, it can be telling you, you are loosing discount. What exactly are you doing when this happens. *Rhonda

0 Likes
Re: Error: Mobile + Home Rewards savings may be affected after pending account changes are made.
mattt22
Member

Finally I was able to sign up, I believe the backend tech team fixed some login issues with my id .my  advice is keep escalating and keep trying submitting frequently.

thanks

 

0 Likes