Error on website uploading military documents for military discount.

[dycemann]

While accessing the page for military discounts. 

Error occurs when trying to upload a document for verifying military service.

There was an error while submitting your pay stub. Please try again at a later time.

I don't know how long its been doing this, but I first started to try yesterday. 2/15/2020

[vzw_customer_support · Accepted solution]

Thank you for your service to our country. We want you to be able to take advantage of that discount as soon as possible, @dyceman It is concerning to see that you've been having trouble. Gladly we can assist and guide you in the right direction. Are you using the website to upload the documents? If yes, have you tried using a different browser?GeorginaG_VZW

[dycemann]

I have the latest version of Chrome. That's what I tried to use.

When I tried with Internet Explorer. It worked. I sent the DD-214.

BTW, Verizon gave me the discount today. 🙂  Thank you for your help

[bb55555]

I am having the exact same problem on the website, several months later. Verizon said it's a third party website that is being redone and they can't help.

[militarymom33]

You probably never got a solution to your problem.  Verizon cares nothing about helping active duty military save money.  I have had a terrible experience dealing with them and if you ever deploy - I urge you to SWITCH providers.  They will not help you on any level.   Impossible to get any issue resolved.