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Escalation Ticket Status

I have been having issues with the Disney bundle and Verizon.  It is included in my plan and I have enrolled with my email but I am still being charged through Disney Plus.  I have had to contact verizon several times and the most recent time I was given a ticket number for whatever escalation team is supposed to be checking it out.  It's been 9 days with no response.  How do I check the status of this ticket?  I am tired of having to contact Verizon every single month that I am being charged for something that is included in my plan.  I've been charged twice now from Disney and only given a refund from Verizon for the first time and I am going to be charged about in a few days.

Re: Escalation Ticket Status
Customer Support

LC318, we would be happy to help look into this with you to see what is going on with the ticket. Please send us a Private Note for better assistance. *Jose