I have moved to Verizon from T Mobile in Oct, 2019 and traded in two devices.
I'm not receiving credits for one of the device, I have called and texted the customer support multiple times and spent hours on it repeatedly since past few months but still it is not resolved.
We are concerned to hear that after switching over to us in October you have still not received credits for one of your devices. This is definitely not the experience that we want for you to have, and we will be glad to look into the issue to get it resolved. We want to make sure that we are on the same page. What exactly happened the last time that you spoke to us? What exact credit were you supposed to receive? DavidR_VZW
I have two new iphone's since october and the credit I'm receiving currently on one of the lines is $20.83 and the same is expected on the other phone too.
The last time I spoke to customer service the duration of the call was for more than one hour and I was told that a request to review is raised and it should be resolved in a week.
My wife and I switched back to Verizon in April of 2020 based on the promotional offerings at that time. Specifically, $550 trade in offer for both our iPhone 8 and to switch offer, with unlimited plan, of $150. Since that time only my wife has received credit for her phone and neither of us has received our $150 gift card after 3 months of payments.
I am demanding, at this point, my case be escalated and that the proof my phone was sent to you in exceptional condition be reviewed. I have thoroughly documented the conversations and documentation regarding this matter. This runs dangerously close to class action practices identified as "Delay and Obstruction" tactics.
Immediate resolution: $550.00 trade in value for my phone and two $150 Gift cards, as assured, for switching to Verizon and selecting an unlimited plan.