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Esclation
jmhbcl
Member

I called today to get an update on an incident was placed on hold no one picked up.  Called back then waited 1 hour 28 minutes got a rep who told me he was transferring me to 2nd level support was on hold for another 50 minutes then the phone rang and rang and rang to a number and no one picked up..  Been a loyal customer for more than 20 years. but now I am looking around for a new cell provider.

Can anyone know how to reach Verizon and get help

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Re: Esclation
vzw_customer_support
Customer Support

You being a customer for over 20 years means the world to us.  This type of hold time is unacceptable.  We are here to help resolve this ASAP.  Can you tell us more about what we can assist you with today?

SeanC_VZW

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