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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Exec Phone Numbers
PC1103
Member

Hello - had an appalling experience so far with Verizon and dealing with their executive relations team is entirely pointless. Shaleen, Virginia, Dana - all pretty incompetent, and frankly incredibly rude. Dana hung up on me because when I asked why I should try doing something a third time when her staff had refused to respond to me previous times - and claims she’s proud of the service she offers. 

Anyway, I’ve emailed the exec, and surprisingly got no response from them, presumably their PAs just force it down to these complaints teams where the people who stick out the contact centre for 20 years are put. Does anyone have a direct line to anyone senior? Trying to get a response from someone who has a rudimentary idea of customer experience. 

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Re: Exec Phone Numbers
vzw_customer_support
Customer Support

 

We are concerned to know about this situation, we want to make sure you get the service you deserve, please send us a private note to further assist you

>Jorge

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