I’m so upset that Verizon does not offer all promotions or deals to existing customers. So sad and disheartening to me. I’ve been a customer for 20 years. I do not understand why existing customers can’t have same deals as new customers...are we not that important to Verizon anymore? It’s not like I’m expecting more than a new customer, it would just be nice to feel equally as important to Verizon. So now I’m forced to explore other options for cellular carrier and phone needs. So sad!
We know how important it is to get the best deal for your device. All of our promotions are available to new, as well as current customers. While our current deals may not be perfect for you, they are always evolving to fit everyone's needs. You can stay updated with our promotions here: https://www.verizon.com/deals/ .
I’ve talked to 2 different ladies when I call and both have told me that I can’t get certain phones that are discounted or free to new customers. But you are saying that I can? If so who do I need to talk to?
You can qualify for the promotion if you meet all of the requirements of the promotion.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
There may be terms or new line additions necessary or some promotions. My best recommendation is to take part in one of our trade-in promotions if/when such is available. AustinL_VZW
This is absolutely hilarious that no one will honestly admit that promotions are aimed at new customers only. Not customers like myself and thousands of others that have been with Verizon 20+ years. Verizon puts all kinds of “terms” and “requirements” on there promotions. You would think a company like Verizon would take care of its long time customers but no they don’t, so sad.
We want to make sure you are provided with a great deal for your upgraded. With regard to this process what is the device make and model for your phone?
Like the deal I was just offered in place of the one you offer new customers? Instead of BOGO on the new Samsung Note 20 coming out I was offered 200 dollars off retail on 2 Samsung 20 5G phones that have been out for a while now. Bottom line - it would have cost me over 1200 dollars more than a new customer. Now tell me how much you love existing customers? You hate us!