Hello! We switched to Verizon a few months ago and received a rebate card. The cell phone reception is great. Due to COVID-19 we have not been out shopping and did not used up the rebate card before it expired. We called the bank they were unable to help us even though we have about $175 left. Is there anything you can help us resolve this issue?
Ryoohki999, we hope you and your family are doing well through this difficult time. I am glad to learn you're enjoying your service on the VZW network! I understand you took advantage of a rebate card, that has now expired. I want to be transparent with you, as I value your time. Your rebate card can be used at all locations where Mastercard is accepted, including online purchases. When a rebate card is issued, the expiration date is provided. Once the expiration date hits, we're unable to recover those funds, and the card can no longer be used. (refer to Prepaid Mastercard overview) http://spr.ly/6604GbYJC I hope this information helps to provide clarity.