Just saw I auto paid Verizon $220 when my bill is supposed to be $160, I asked the agent about it and he said sorry for the inconvenience we added credit to your next to to adjust the balance!! This is why auto pay is trash they can charge you whatever they want and have lame solutions. I don’t want credit on my next bill I want my money back yall charged me. Stay Away From Auto Pay!!!
Good afternoon Gilly29, thank you for reaching out the Social Media Team, I am sorry to hear about the increase of your bill. Our goal is to provide you with the best experience. I will send you a note, so we can address all your concerns. Verizon is always here to help!