The Asurion claims service is the last straw, after multiple years as customer this third party vendor and your customer service has cost you a customer. I will be using another vendor for my wirless service in the future. I am so upset over this claim prosses I was ill yesterday from frustration over no online service for claims. I have had many issues with coverage and other service from Verizon over the last coiuple of years but was able ot over look the issues do to my remote location. This thirdparty claims service was the last straw and so poorly handled I am done with Verizon.
You deserve stellar Customer Service with every Verizon Wireless interaction and I'm here to help because we don't want to lose you. I hope you feel better. Please tell me more. Additionally, I will be sending you a Private Message for further assistance.
I am a long time customer who has numerous lines and pays on time. I have been on autopay from my checking forever and it is always removed on the 4th of every month. On 5-2-19 I received a notification on my phone my Verizon bill was past due. I thought that can't be I autopay and its not the 4th.
I waited until the 4th and it still said I was past due on the app. I waited until the 6th and it still said I was past due on the app. There is NO INDICATION on the app that the autopay was working. So being the responsible person I paid my bill! On 5-7-19 I received another email thanking me for my addtional payment for May!!!! And the friggin App tells me thank you for multiple payments we will apply it to your next bill!!!!!!!!!!!!!!
at about 11:00PM I took to the Verizon Chat and "Charlie" was the CSR. I explained to "Charlie" i was upset and wanted the payment cancelled. Charlie wrote his supervisor was cancelling the second payment and it would take 30 minutes. I asked him for an email confirmation of the cancelled payment and followup as to why I was notified that I was past due when I was on the friggin Autopay. BTW sometime in this whole exchange I unclicked autopay as it seemed Verizon was stealing my money!!!! I asked for confirmation at least twice the second payment was going to be cancelled and "Charlie" said "yes"!!!
Well today I did not get a confirmation email and Verizon debited TWO payments from my checking! after losing my mind that I was lied to by "Charlie" I called, was very calm and polite and Gwen told me she was putting in for a refund of the second payment to my checking account. She told me the system says it can take up to 15 days!
First of all your App is messed up I wasnt late, second of all you debited an autopay 2 days after the agreed upon date in the contract, 3rd of all Chatting "Charlie" friggin lied to me and the payment wasn't cancelled. And lastly the refund can be done in 24 hours I am familiar with the refund process. I expect a 24 hour turn around refund into my checking and a credit of $50 for being lied to by "Charlie" and for my time and frustration!
My Bill is large as I pay for numerous lines! I can't afford Verizon to hold on to my money for 15 days, particularly since they messed up and lied to me. I expect resolution as I asked for!