Failed attempts at resolving issue.

[BrianLF]

Is there a way to get a higher level of support than what the tech support reps at the main line have at their disposal? I’ve spent hours on the phone, on multiple calls, promises that things are escalated when they can’t help, to get no follow up. Maddening! 

[vzw_customer_support]

I apologize for the frustration and the time spent to get help with issue and not reaching a higher tech rep to help with your concerns, BrianLF. I realize that you're needing help and 

let me get more details of your concerns. What exact assistance are you needing with getting a higher tech rep for? Are you having trouble with a device or service problem? Please share some details and we can look into your concerns and get you on a path to resolution with the concerns you have.

  -Ed