I tried to enroll in my family plan to protect my son. It was so messed up up it made my phone completly stop working for 2 days when I finally had to have it deleted. I went thru multiple chats and calls, It doesn't work well. Save yourself the time and frustration.
We are concerned to hear that you were without service for 2 days. This is definitely not the experience that we want for you to have, and we will be glad to help look into the issue to get it corrected. To confirm, has your service been restored already? Also, what exact family plan are you referring to? DavidR_VZW