I’m trying to file a complaint and talk to a live agent but every time I call the customer service line they just transfer me to the texting on the app and I hate doing that because I can never get anything figured out maybe it’s because I’m not tech savvy enough but texting is so much more difficult than just having a phone conversation. I called to cancel my Apple Watch on 7 July and they said they could do it then I called two weeks later right before my bill went out to confirm that it would be taken off of my plan and not be charged on my next bill (not the one I was about to pay but the next upcoming months bill) and they informed me that it will be charged for this bill but not the next bill and I was OK with that. I paid for this bill and now I checked to confirm again and now they’re saying that I’m gonna have to pay for it on my next bill because it won’t disconnect until august 1st which is the next billing period. it’s ridiculous? It’s like they purposely disconnect it on the next bill. That way I have to pay for one extra month. I need help
baileyhoff2314, we're so sorry to hear that you've had trouble reaching us. We always want to make sure that you receive prompt assistance and we're here to help turn this experience around. We'll be sending you a Private Note to better assist.