This morning I filed formal complaints with the Federal Trade Commission this morning (FTC Report Number 126767186) and with the Consumer Protection Division of the Texas Attorney General's office (the state I live in), both for fraud.
I pay for a product that has a material value (Disney+ bundle if I paid for it separately costs around $13/mo here), switched my data plan services solely to take advantage of this advertised benefit only to be denied that benefit despite my paying for it.
That's the definition of fraud and I'm done playing with Verizon's utter lack of support for my complaint. The final straw was the claimed "escalated support ticket" that has produced no results and not even a contact. I'm of the belief that that was an utter lie but now the appropriate state and federal agencies can discuss Verizon's deceptive and fraudulent business practices with them as they have steadfastly refused to solve them with me.
I am shocked to hear about the experience, Craig328. This does not sound like us at all. I am sure you would like to figure out what is going on with Disney +. Allow me to review your account. I have sent you a private note.
I’ve been having the same issues. Spent hours on the phone with Hulu, Disney and Verizon and have got nowhere. Currently on hold to have them at least quit charging me the 12.99 for the product. Especially since I upgraded my line so it would be free.
Anr1, I see that you were having some issues with the Disney+ Bundle and billing. It's been a few days, has this concern been resolved for you?