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Final Bill Refund
kath81
Member

Since I can't seem to get anyone on the phone to help me and on the chat either, or can't find a customer service email address for that matter, I have decided to post here.

I had a family account with verizion wireless (no contract anymore). On Jan 26 2014, I canceled my verizon wireless account on both lines (neither line was under contract anymore). On my final bill I was charged for full services between Jan 23 - Feb 22. Even though I only used 3 days worth of service Jan 23 - 26, they would not pro-rate it for me. I was told on the phone that I would have to pay the full bill and that they would send me the credit for the 27 days later.

Well, I received another statement a month later that said my balance was $0 (no credit owed to me). I called verizon customer service again and they said that they would not refund me the 27 days of credit. Without any kind of explanation.

Now that doesn't make any sense to me, for me to have to pay for service that I didn't receive, especially since I wasn't under contact. I need to talk to a customer service representative, preferrably over email so we can straighten this out and I can get my 27 days worth of charges refunded to me.

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Correct Answers
Re: Final Bill Refund
dilbertaz
Sr. Member
Re: Final Bill Refund
ynggrsshppr91
Sr. Member

Read the Terms of Use for Verizon service please

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Re: Final Bill Refund
dilbertaz
Sr. Member
Re: Final Bill Refund
kath81
Member

It says that only prepaid customers are not entitled to refund. I am not a prepaid customer.

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Re: Final Bill Refund
ynggrsshppr91
Sr. Member

WHAT HAPPENS IF MY POSTPAY SERVICE IS CANCELED BEFORE THE END OF MY CONTRACT TERM?

If you're signing up for Postpay Service, you're agreeing to subscribe to a line of Service either on a month–to–month basis or for a minimum contract term, as shown on your receipt or order confirmation. (If your Service is suspended without billing, that time doesn't count toward completing your contract term.) Once you've completed your contract term, you'll automatically become a customer on a month–to–month basis for that line of Service. If you cancel a line of Service, or if we cancel it for good cause, during its contract term, you'll have to pay an early termination fee. If your contract term results from your purchase of an advanced device on or after November 14, 2014, your early termination fee will be $350, which will decline by $10 per month upon completion of months 7–17, $20 per month upon completion of months 18–22, $60 upon completion of month 23 and will be $0 upon completion of the contract term. For other contract terms entered into on or after November 14, 2014, your early termination fee will be $175, which will decline by $5 per month upon completion of months 7–17, $10 per month upon completion of months 18–22, $30 upon completion of month 23 and will be $0 upon completion of your contract term. If your contract results from your purchase of an advanced device prior to November 14, 2014, your early termination fee will be $350 minus $10 for each full month of your contract term that you complete. For other contract terms entered into prior to November 14, 2014, your early termination fee will be $175 minus $5 for each full month of your contract term that you complete. Cancellations will become effective on the last day of that month's billing cycle, and you are responsible for all charges incurred until then. Also, if you bought your wireless device from an authorized agent or third–party vendor, you should check whether they charge a separate termination fee.

Re: Final Bill Refund
dilbertaz
Sr. Member

A snippet from ynggrsshppr91

Cancellations will become effective on the last day of that month's billing cycle, and you are responsible for all charges incurred until then.

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Re: Final Bill Refund
dad_of_2
Sr. Member

taking a step future form ynggrsshppr91.

"CAN I TAKE MY WIRELESS PHONE NUMBER TO ANOTHER CARRIER?

You may be able to take, or "port", your wireless phone number to another carrier.  If you port a number from us, we'll treat it as though you asked us to cancel your Service for that number.  After the porting is completed, you won't be able to use our service for that number, but you'll remain responsible for all fees and charges through the end of that billing cycle, just like any other cancellation.  If you're a Prepaid customer, you won't be entitled to a refund of any balance on your account. If you port a number to us, please be aware that we may not be able to provide some services right away, such as 911 location services.  You don't have any rights to your wireless phone number, except for any right you may have to port it."

Re: Final Bill Refund
verizonunfair
Member

I just talked to a representative on the phone and a separate one on livechat.  They both told me that not only do I have to pay the bill for 29 days of no service but that I cannot talk to a supervisor.  The phone rep said that yes they do have supervisors but they are too busy to deal with such things.  When I cancelled, the rep who of course was a different one told me that I wouldn't be charged for the last month.  Apparently Verizon's customer service has no interest in actually rendering any service. 

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Re: Final Bill Refund
dad_of_2
Sr. Member

....and I quote: "After the porting is completed, you won't be able to use our service for that number, but you'll remain responsible for all fees and charges through the end of that billing cycle, just like any other cancellation."....

They really are not going to help you. Sorry. You should have look at the contract before cancelling.

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Re: Final Bill Refund
verizonunfair
Member

Cancellations will become effective on the last day of that month's billing cycle, and you are responsible for all charges incurred until then.

There were no charges incurred until then.  No data used, no calls made.  The only charges incurred are charges Verizon chooses to make because they are getting away with it. 

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