When I purchased my new phone in April of 2019, I was promised a $40.00 first responder discount, along with a $20.00 auto pay discount. Since April, I have had to call Verizon each month to get the first responder discount, and I am fed up with it. When I called for the September bill, the customer service representative told me that the new discount rate is only $25.00, and I no longer qualify for the $40.00. This is absurd, as the issue the issue is not my fault and the first responder discount still is not added onto my monthly bill. I have gone through every possible option with Verizon and no one knows what the problem is. I have been a loyal customer for about 15 years, but I am going to leave after this month if my issue of 6 plus months does not get resolved. I was wondering if anyone had a similar issue?
Pufrat, we appreciate your loyalty to Verizon Wireless for the past 15+ years. Thank you so much for your commitment to protecting the local community. We value our first responders. We want to make sure that you get all the discounts that you deserve on the account. Were you able to complete the registration process online https://www.verizonwireless.com/support/first-responders-discounts-faqs/(Question #4)?
We also what to make sure that you're able to get your auto pay discount as well. With the auto pay discount, you would need to be set up on auto-pay with a debit card or checking account. This information can always be updated online through My Verizon https://www.verizonwireless.com/support/auto-pay-faqs/ (Question #6). KevinR_VZW
I also never received any discount after being told I was approved for one. I was advised that it might take a cycle or two to show so I waited. Now, months upon months later, still not even a penny of a discount. (I completed the online verification.) I have been a Verizon customer for at least 16 years as well as my family but I'm starting to wonder why. I can't even use my phone where I live if I'm not on WiFi. I know you posted this in October of last year but I would love to hear if you actually received some kind of help or decided to move to a different company.
Hi, yes I finally began receiveing the discount after months of back a forth with Verizon. I was able to speak to a manager at the store for over an hour and the issue finally was resolved. Apparently they had me on the "wrong plan" this whole time and no one was able to figure out the issue. To be honest I still don't understand what the issue was but they reentered my credentials multiple times and finally the discount was added on, after they gave me money back in the form of credit. Good luck to you, it was a huge hassle, best bet is to just go to your local store and threaten to change companies if the issue persists, I was about to.
I was advised that with auto discount there was an additional $10 per line auto pay discount. I'm now getting told they are sorry but can't make this right... I was on the phone over an hour and instead of keeping a customer of 10+ years they would rather say they can't change anything and have law enforcement moved to another carrier...
Jking59825 We appreciate your continued customer loyalty, and I'm genuinely sorry to hear about the experience you're having with us. We value keeping you as a customer and don’t want to lose you. I want to make things right for you and ensure that you take full advantage of your First Responder discount. I also wish to learn more about the Auto Pay and Paperless Billing discount. I've sent you a private message. We are here to help you.
Same issue here . ihave been with verizon since before that . iv been with verizon since before they acquired alltel and before that. we do a great service as first responders and dont ask for much. Verizon offers a good discount to us and then we have to jump through every flaming hoop imaginable to get it .
Hello, before anything thanks for your loyalty to the company, we appreciate your business. Being on top of your service is vital, especially if you are administering your finances. We are sorry to read you are having issues getting the First Responder discount. We are here to aid you in the best way possible. How did you apply for the discount? When did you apply? Did you receive any notifications on its status?