Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Fradulent Porting of my number
Porting_Fraud
Member

My number was fraudulently ported back to Verizon on 10/16/2020 without my authorization. I was without service for 7 hours while I tried to figure out what happened only to learn my number was reactivated with Verizon and assigned to a SIM card that no one knew the location of.

I've contacted Customer Service and they have no idea how it happened. I had been working with several contacts in the executive relations dept to reactivate a 2nd line on my account but never authorized any changes to my personal number as it was no longer with Verizon. I switched carriers for more personal account 3 months ago.

On Friday I reached out by email to the 3rd Executive Relations contact that's handled my account. I've received no response from anyone. I've spoken with ever dept in Verizon and no one is able to get in contact with Executive Relations or see any notes on my account from them. Customer Service has been great at trying to help but without knowing what Executive Relations is doing and why they are not able to do anything.

The porting of my number without my authorization back to Verizon constitutes fraud and needs to be addressed immediately.