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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Fraud department errors
AlexPotter
Member

Yesterday I upgraded my wife's phone to a new iPhone 14 pro.  Order went through totally fine.  After it was flagged for fraud and put on hold.  I spoke with the fraud department and she said that it just needed to be cancelled and redone.  She transferred me to somebody else to do re-order the phone. Same thing happened.  After many transfers from department to department I found myself back with fraud.  This time she said that the address I provided was the source of the problem so we changed the address and I was "double verified".  She then transferred me back to sales where she assured the sales person that the hold on my account had been lifted.  It had not.  In the last 24 hours I have spoken to 10 different people in 4 different departments.  I would be left on hold so long that somebody new would pick up the phone and no nothing about the case.  I have wasted 3 hours goin around in circles. The last lady I talked to literally agreed that going back around in circles was probably not worth it.  All that to say I am pretty disappointed with the service from Verizon seeing as we pay a lot of money each month.  

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Re: Fraud department errors
vzw_customer_support
Customer Support

Let's take a closer look into this with you. Please send us a Private Note for further assitsance. 

*Gen

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Re: Fraud department errors
AlexPotter
Member

I have messaged on chat, opened a ticket, and spoken to 10 different people.  I don’t think it gets more private than that.  I Would love to get this taken care of.  Posting here was my last resort.  

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