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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Fraudulent Customer Service
LITMT
Member

Why is the Verizon customer service deliberately creating headache and confusion to only claim it’s some accident that must be handled with their team of supervisors. I researched my experience today and found out they are deliberately creating conflict with their customers! Typing shipping addresses wrong and claiming it’s fixed while making other statements that can’t be corrected! I’ll be making a YouTube on my experience and how I know to take other measures! 

 

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Re: Fraudulent Customer Service
Doggo
Novice

Shipping addresses are pulled directly from whatever address a customer has on file, not typed out. They only get typed per request with an address change. 

Most reps just want to get through their day in peace. Typically you get conflict when the customer was being rude wether it was you or the customer before you. The less people are rude in general, the more pleasant the experience would be for everyone. No one wakes up and goes "I hope my day is miserable today!"

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Re: Fraudulent Customer Service
vzw_customer_support
Customer Support

We want to make sure that all of our customers concerns are addressed as needed. Making sure that the correct address is used is important. To better understand your issue please message us in private for a better understanding. -Jasper

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