I have a fraudulent charge on my account for over $1,400. I have called and called and called. Finally, I received help from the dispute team in customer care, and the charge was reversed by Summer. We then get an email the credit is pending. Then two days later, they cancel the credit. We call, and they have no reason. We call again. Verizon knows they have been hacked because so many others in the community have the same issue. Now they are threatening to turn off service if we don't pay even though they know it is fraud and I have been a customer for over 20 years. My company is a customer. What is going on with Verizon? Do they not want to admit they have been hacked? How can they not fix this for their customers and force them to take legal action? All I want is the charge to be reserved; they know it is not a good charge. They have my entire history and know I never had this kind of charge. This is now going on for over three weeks. I have never had such a poor service experience. I spent another 4 hours (mostly on hold or being transferred and more hold) with Fraud, Shawana, today with the fraud dept and a Verizon rep who tried to help, but the fraud dept would not let him. They made all kinds of excuses. They said we did not return a phone. False. More and more false accusations. I pointed out that hundreds may thousands of customers have sent fraud charges from the same company. They know it all and don't care. They will only care and notify their customers of this fraud if it goes public or loses a court case. I was again transferred to customer care, who told me again it was a third party charge from a customer that does not exist. Hundreds of complaints from the same fake company, and still Verizon does not care a fake company hacked them. When I asked for the company's name, they tell me to contact Verizon states we have no information on the company, no contact, name, or address. Verizon got hacked, and they are keeping the money. Verizon is the actual Hacker, and there is a widespread issue inside Verizon, or they don't care and are keeping money. I will call the FCC next and the dept of communications.
I am so very sorry for the issue that you have had. Certainly you should have received assistance quickly. I apologize that this did not happen for you. You indicated that this was a third party charge, is that right? Can you provide the exact details of the charge, the name of the third party, etc? Thanks in advance.
It is audiowks fix fee. I already stated that in my original post, assuming you read that—$ 1,462.20. I already spent 3 weeks, a total of 30 hours, no hyperbole with Verizon, including today, where I spent 4.5 hours on hold and spoke to Shawanna, who put me on hold for another almost 2 hours and then disconnected me.
As I stated, Summer from location D543001 gave us credit, checked with everyone, and they agreed and determined it was a fraud and then no notice the reversed the credit. Unbelievable. Verizon knows it has been hacked by a fake company, affecting thousands of their customers, yet nothing is being done except threats to ruin our credit and shut our phones if we do not pay.
How is it possible that so many customers have charges (almost the same charge) from the same fake third party that does not exist? It is not possible. Why does Verizon take accountability, check out this situation, and give their customers credit? You have been hacked. Verizon is stealing their customer's money when everyone is struggling, and no one wants to help.
To best assist you, I would recommend reaching out to our Fraud department, if that is not who you are already in contact with. Here is the number for the Fraud Prevention Team: 888-483-7200 - Option 3. You can also visit our website at the link provided here: http://spr.ly/6607HnPkh to fill out some necessary information and be contacted by a Verizon Fraud specialist.